We are committed to ensuring that your livestock purchase arrives alive and well by using extreme caution during handling and packing and choosing the fastest and most reliable shipping carrier.
We take pride in our superior shipping and handling methods and use only the best quality shipping materials.
Returns & Replacements
We guarantee that your livestock purchase will arrive alive and remain healthy for at least seven days. This is achieved by using extreme caution during handling, packing, and choosing the fastest and most reliable shipping carrier. The following terms and conditions apply:
- Do not refuse a shipment under any circumstance. You must accept your package on the first delivery attempt in order for us to credit any losses. If a shipment is DOA, arrives late, or appears to be damaged, please sign for the package and contact us immediately (within four hours of delivery). There are NO exceptions to this policy.
- You must report any losses to us within 24 hours of death within our 7-day period, including a picture of the dead livestock (with a clear copy of the invoice in the same photo). Please do not dispose of the product until you have contacted us. If you do not have a digital camera, we may ask you to mail back the item itself. Important note: attempting to mislead us in any way will be prosecuted as fraud. Charge-backs for your order prior to contacting us are illegal and will also be prosecuted as fraud.
- It is common for corals to lose some of their color due to shipping stress. Because corals frequently bounce back and quickly recover, this does not fall under our guarantees.
- Should you experience an unfortunate loss within seven days of receiving your order, we will gladly issue you a store credit for the exact amount of the loss that can be applied toward any future order. We do not issue credit card refunds or provide credit for any shipping charges unless the carrier has reimbursed us. We do not accept returns other than to meet our guarantees.
